# Omnichannl

> Omnichannl is an AI customer operations platform for voice, messaging, ticketing, customer data, Manager AI and analytics.

Voice AI handles configured inbound calls and outbound campaigns. Channel AI can auto-reply on supported messaging channels or prepare a copilot response for a person. Manager AI investigates approved customer and operational data with supporting evidence.

WhatsApp, SMS, calls, tickets, CRM records, knowledge, forms and analytics share the same customer context. Teams can connect standard channels and business systems or scope a custom connection.

## Product pages

- [Unified inbox](https://www.omnichannl.com/platform/unified-inbox): Manage WhatsApp, SMS, tickets, call history, customer data, assignments, notes and AI-assisted replies in one customer service inbox.
- [Contact centre](https://www.omnichannl.com/platform/contact-center): Run inbound and outbound Voice AI, campaign dialling, live-agent calls, routing, visual IVR, recordings and wrap-up in one contact centre.
- [AI operations](https://www.omnichannl.com/platform/ai-operations): Use Voice AI for inbound calls and outbound campaigns, Channel AI for automated or copilot replies, and Manager AI for evidence-backed analysis.
- [Customer data](https://www.omnichannl.com/platform/customer-data): Keep CRM records, custom fields, imports, knowledge, tickets, external data and conditional forms beside each customer conversation and call.
- [Analytics & governance](https://www.omnichannl.com/platform/analytics-governance): Analyse channels, agents, campaigns, AI quality and customer outcomes alongside roles, teams, authentication and readable audit history.
- [Integrations](https://www.omnichannl.com/platform/integrations): Connect messaging, voice, email, social, web and business systems through Omnichannl adapters, APIs, webhooks, secure sync and MCP tools.

## Complete feature catalogue

- [All Omnichannl features](https://www.omnichannl.com/platform/features): Browse the complete feature index.
- [Dashboard & live monitoring](https://www.omnichannl.com/platform/features#dashboard-monitoring): A practical opening view of workload, ownership, channel activity and operational attention.
- [Universal inbox](https://www.omnichannl.com/platform/features#universal-inbox): One queue for customer messages, ownership, agent collaboration and AI-assisted replies.
- [Channels & messaging](https://www.omnichannl.com/platform/features#channels-messaging): Provider connections normalized into the same contact, conversation, message and delivery contracts.
- [Tickets & SLAs](https://www.omnichannl.com/platform/features#tickets-slas): Turn a conversation into a ticket with an owner, priority, status and response target.
- [Knowledge base](https://www.omnichannl.com/platform/features#knowledge-base): Publish approved answers for customers, agents and grounded AI from one tenant-owned source.
- [Calling workspace](https://www.omnichannl.com/platform/features#calling-workspace): Handle inbound, manual and campaign calls with customer history and structured wrap-up on screen.
- [Inbound phone-line routing](https://www.omnichannl.com/platform/features#inbound-routing): Map each inbound number to an independently controlled destination with observable runtime state.
- [Visual IVR studio](https://www.omnichannl.com/platform/features#visual-ivr): Build caller journeys with prompts, keypad input, rules, data, actions, destinations and version control.
- [Team queues & callbacks](https://www.omnichannl.com/platform/features#team-queues): Tune how a Team receives calls, communicates waiting state and recovers demand when no agent is ready.
- [Campaign operations](https://www.omnichannl.com/platform/features#campaigns): Create targeted outbound work from the customer registry and keep provisioning, agents and outcomes connected.
- [Customer registry & CRM](https://www.omnichannl.com/platform/features#customer-registry): A configurable customer record shared by inbox, calling, campaigns, AI and reporting.
- [Imports & external data sync](https://www.omnichannl.com/platform/features#imports-sync): Import and synchronize approved customer data without rebuilding records by hand.
- [Contact sidebar & agent tools](https://www.omnichannl.com/platform/features#contact-sidebar): Design the context and actions agents see beside a conversation or call.
- [Forms & structured capture](https://www.omnichannl.com/platform/features#forms): Collect consistent operational data at wrap-up, campaign and workflow decision points.
- [Tenant-configured AI](https://www.omnichannl.com/platform/features#ai-configuration): Control assistant identity, knowledge, behaviour and autonomy around each workspace.
- [Manager AI](https://www.omnichannl.com/platform/features#manager-ai): Ask a business question and get an answer based on approved knowledge and current workspace data.
- [Call QA and coaching intelligence](https://www.omnichannl.com/platform/features#call-quality): Evaluate recorded calls against direction-specific scorecards with review-safe evidence and coaching signals.
- [Operational analytics](https://www.omnichannl.com/platform/features#analytics): Move from headline workload into channel, people, campaign, AI and operational diagnostics.
- [Users, identity & authentication](https://www.omnichannl.com/platform/features#users-identity): Manage who can enter the workspace, their operational profile and the authentication boundary around them.
- [Roles & granular RBAC](https://www.omnichannl.com/platform/features#roles-rbac): Choose what each role can view, change, assign, publish, export, monitor or run.
- [Team management](https://www.omnichannl.com/platform/features#teams): Make hierarchy, leadership, membership and the calling runtime part of one Team definition.
- [Agent skills & quality assurance](https://www.omnichannl.com/platform/features#skills-quality): Describe capability, score customer work and connect coaching to the operating record.
- [Workflows & triggers](https://www.omnichannl.com/platform/features#workflows): Turn operating events into controlled multi-step processes with visible execution history.
- [Automations & quick responses](https://www.omnichannl.com/platform/features#automations): Remove repetitive work with rules, scheduled actions and context-aware reusable replies.
- [Tasks & notifications](https://www.omnichannl.com/platform/features#tasks-notifications): Keep deferred work, operational alerts and ownership visible after the live interaction ends.
- [Templates, tags & categorisation](https://www.omnichannl.com/platform/features#templates-tags): Standardize communication and give operators consistent ways to classify work.
- [Business hours, holidays & calendars](https://www.omnichannl.com/platform/features#schedules): Use business hours, holidays and timezones in routing, SLAs, IVR rules and calendars.
- [Workspace & branding](https://www.omnichannl.com/platform/features#workspace-branding): Make each tenant recognizable while preserving clean separation from every other workspace.
- [Integrations, APIs, webhooks & MCP](https://www.omnichannl.com/platform/features#integrations): Connect channels and business systems with managed authentication, events, webhooks and tools.
- [Compliance, audit & document vault](https://www.omnichannl.com/platform/features#compliance-audit-vault): Keep protected files, administrative changes and security-sensitive actions traceable.
- [Media, recordings & storage](https://www.omnichannl.com/platform/features#media-recordings): Process and retain the files that make conversations, calls and knowledge usable.
- [Billing, usage & invoices](https://www.omnichannl.com/platform/features#billing-usage): Give authorized workspace owners visibility into service use and commercial records without a public price grid.
- [Runtime reliability & operational state](https://www.omnichannl.com/platform/features#reliability-runtime): Make synchronization, retries, idempotency and failure state visible across connected systems.

## Full machine-readable product guide

- [Detailed Omnichannl product and feature reference](https://www.omnichannl.com/llms-full.txt)

## Crawl resources

- [XML sitemap](https://www.omnichannl.com/sitemap.xml)
- [Robots policy](https://www.omnichannl.com/robots.txt)

## Legal and privacy

- [Privacy policy](https://www.omnichannl.com/privacy-policy)
- [Data deletion instructions](https://www.omnichannl.com/data-deletion)
- [Terms of service](https://www.omnichannl.com/terms)

## Official profiles

- [Facebook](https://www.facebook.com/omnichannl): @omnichannl
- [X](https://x.com/omnichannl): @omnichannl
- [Instagram](https://www.instagram.com/omnichannl): @omnichannl
- [YouTube](https://www.youtube.com/@omnichannl): @omnichannl

## Contact

- [Discuss your operation](https://www.omnichannl.com/#contact)
- Email: support@omnichannl.com
- Phone: +880 9612-949494
- Address: 62/5/E, Rupayan P&F Square, Kalshi, Mirpur, Dhaka 1216, Bangladesh