Define
Configure the fields, sources, layouts, evidence and business rules that matter to the workspace.
Data & intelligence / Detailed feature guide
Tenant-configured AI
Control assistant identity, knowledge, behaviour and autonomy around each workspace.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Tenant-owned assistant name and identity
- 02Persona role and tone
- 03Company profile and operating context
- 04System instructions and prohibited behaviour
- 05Fallback and human-handoff wording
- 06Confidence threshold
- 07Per-channel automatic or copilot mode
- 08Conversation-history grounding
- 09Attachment and media summaries
- 10Knowledge retrieval
- 11Approved MCP server tools
- 12Redis-backed configuration invalidation
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Typed records
Fields, responses and external values retain clear definitions instead of becoming unstructured notes.
Grounded intelligence
AI responses reference approved knowledge, history, attachments and tools with explicit evidence boundaries.
Scoped access
Read, edit, export and administrative actions follow role and tenant permissions.
Analysis-ready outcomes
Normalized states and structured responses remain available to reporting and quality workflows.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.