Handle
Voice and messages
Voice AI can handle inbound calls and outbound campaigns. Channel AI can auto-reply or prepare a copilot response for a person.
Knows your business better than ya..!
AI that knows the customer. One operation across channels.
Manager AI reads the customer record and approved operating data. Voice AI handles inbound calls, channel AI answers or drafts messages, and your team gets the full context for handoff and analysis.
AI voice & messaging Unified customer context Manager AI analysis
Explore the Omnichannl workspace
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Nadia Ahmed WHATSAPP
Northstar Logistics
24h: 18:42
Private note
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One customer context across
WhatsApp + SMSVoice + Voice AICRMTicketingKnowledge baseManager AIAnalytics
The AI operating layer
Give each AI action the same customer context.
Omnichannl uses one customer record to ground automated handling, human handoff, Manager AI and operational analysis.
Explore AI operationsContext inCustomer history + live operations
MessagesVoice callsCRMTicketsKnowledgeForms
Omnichannl AI
You control the instructions, permissions and approved knowledge in scope.
Remember
One customer context
Omnichannl attaches calls, messages, records and outcomes to the customer, so agents start each reply and handoff with context.
Understand
Manager AI and analysis
Manager AI investigates approved operational data. Your managers use call QA and analytics to find patterns, risks and next actions.
Made for customer-facing teams
The tools your team uses around a conversation belong together.
Built for controlled operations
Your team can see who changed what, and whether it worked.
Omnichannl keeps customer work, access rules and provider state visible to the people responsible for the operation.
Explore governance Tenant boundaries
Customer data, configuration and AI context stay inside the active workspace.
Granular access
Roles control who can view, change, export, monitor or publish.
Audit history
Material actions retain the actor, time, entity and result.
Runtime visibility
Operators can compare saved configuration with the state providers applied.
Questions teams ask before a demo
A practical platform needs practical answers.
Channels, AI controls, telephony and deployment all shape the right setup.
1What can teams manage from one workspace?
Customer conversations, assignments, internal notes, contact records, live and campaign calls, IVR and routing, campaign configuration, knowledge, forms, AI behaviour, operational reports, teams, permissions and audit activity all live in the same portal.
2Which channels can Omnichannl connect?
The current operating surface includes WhatsApp Business, SMS and voice. Provider adapters, APIs and webhooks let our team scope additional channels while preserving the same customer, permission and event boundaries.
3How does the AI stay inside our operating rules?
You set the company context, instructions, approved knowledge, response mode, confidence threshold and handoff wording. The AI stays inside the active workspace, customer context and evidence available to that operation.
4Can the AI handle both inbound and outbound calls?
Yes. Voice AI can handle configured inbound call flows and outbound campaign work. Messaging AI can auto-reply or draft for a person, with handoff rules and customer context controlled from the same workspace.
5Why choose Omnichannl instead of separate inbox, dialler and AI tools?
Separate tools split the customer record. Omnichannl keeps messages, inbound and outbound calls, campaign outcomes, CRM data, AI handling, human handoff, Manager AI evidence and analytics attached to the same customer and operation.
6Can we keep our existing SIP carrier and call flows?
Omnichannl supports standards-compliant SIP trunks and independent inbound-number routing. Our team maps the carrier, IVR, Team queues, agent controls, audio and callback policy during technical scoping.
7How is the platform priced?
We scope the workspace around your channels, team, telephony, integrations, deployment requirements and operating volume. The product walkthrough gives us the information needed for a tailored proposal.
8What security and access controls are included?
The portal uses tenant-scoped data access, permission-aware routes, roles and teams, MFA and OIDC authentication flows, encrypted provider credentials, and human-readable audit records for material workspace activity. Deployment-specific requirements are reviewed during scoping.
Book a product demo
Show us how your team handles customers today.
We'll use your channels, queues and reporting needs to prepare a focused Omnichannl demo.
- A product specialist reviews your setup.
- The demo uses the product surfaces you need.