Messaging connections
Connect WhatsApp Business, SMS, MMS, RCS, Telegram, Facebook Messenger, Instagram Direct, Viber, LINE, WeChat, KakaoTalk or Apple Messages for Business.
Channel and system connections
Connect the channel or system your operation depends on.
Connect customer channels and business systems through adapters, APIs, webhooks and events. If a required connection is not listed, our team can add it to the same agent workspace.
Discuss your operation01 / What it includes
The tools your team uses day to day.
Omnichannl telephony engine
Connect any standards-compliant SIP trunk, carrier DIDs and WhatsApp SIP calling to WebRTC softphones, inbound routing, outbound campaigns, transfers, recordings and visual IVR.
Email and workplace channels
Connect Microsoft 365, Gmail, SMTP/IMAP, Brevo, SendGrid, Mailgun, Amazon SES, Slack or Microsoft Teams around the required workflow.
Social and community sources
Bring supported direct messages, page conversations, comments, mentions and community escalation paths into an accountable team queue.
Web and application channels
Add webchat, authenticated in-app messaging, mobile or web SDK events, push notifications, website forms and custom customer portals.
Business systems
Connect CRM, commerce, ERP, ticketing, identity, data warehouse and internal tools through REST, GraphQL, webhooks, secure sync or MCP.
02 / How it works
Follow the work from start to finish.
- 01
Define
Identify the source, message or record model, authentication method, delivery guarantees and user workflow.
- 02
Adapt
Map provider-specific payloads into tenant, contact, conversation, message, call or tool contracts.
- 03
Operate
Handle credentials, inbound events, outbound delivery, media, retry behaviour, status changes and audit context.
- 04
Unify
Expose the new connection through the same inbox, customer record, automation, analytics and governance surfaces.
If a required channel or system is not listed, our team can scope a custom connection against the same inbox, customer, event, analytics and governance contracts.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.