Live agent sessions
Start, pause and end dialler sessions with visible availability, queue state, current campaign and call timer.
Voice, campaigns and IVR
The calling workspace from first ring to final disposition.
Omnichannl connects the agent session, the active call, the customer record and the campaign workflow. Agents can receive or place calls, transfer with context, message the contact and complete structured wrap-up without leaving the workspace.
Discuss your operation01 / What it includes
The tools your team uses day to day.
Inbound and manual calling
Resolve incoming caller context automatically or look up a number and place a manual call from the same customer surface.
Any standards-compliant SIP trunk
Connect IP-authenticated, registration-based, inbound, outbound or bidirectional SIP trunks from the carrier your operation already uses.
WhatsApp SIP calling
Bring WhatsApp business calls through SIP into the same inbound routing, Team queue, agent session, recording and reporting flow.
Campaign dialling
Provision targeted campaigns, allocate leads, control hopper state and apply dialling policies around ownership and contact filters.
Transfers with context
Expose permitted transfer destinations and move an active call without detaching it from the customer or session state.
Structured wrap-up
Complete dispositions and conditional campaign forms, record callbacks and keep the captured data available for analytics.
Visual IVR lifecycle
Build multi-stage caller journeys, validate graphs, prepare telephony audio, publish, synchronize and roll back controlled versions.
Inbound number routing
Route each carrier-backed phone line independently to an IVR, Team, user or external number with explicit applied and synchronization state.
Queue distribution policy
Choose longest-waiting, fewest-calls, random or ring-all delivery and tune agent ring time separately from maximum queue wait.
Queue audio and announcements
Use Team-specific hold audio, scheduled waiting announcements, position-in-line, estimated wait and maximum-wait prompts.
Callback recovery
Offer callbacks after a chosen wait, validate local number lengths, confirm detected or entered numbers and control the complete prompt journey.
IVR data and integration stages
Collect digits, store variables, branch by condition or business hours, identify callers, authenticate input and call approved integrations.
Deployment verification
Hash desired flow state, queue idempotent deployments, retain runtime artifacts and errors, resynchronize drift and restore a verified release.
02 / How it works
Follow the work from start to finish.
- 01
Route
Map inbound numbers, schedules, IVR choices and queues to the correct destination.
- 02
Connect
Present the call to an available agent with verified contact and campaign context.
- 03
Work
Call, hold, transfer, message, inspect history and update customer details from one screen.
- 04
Complete
Capture outcome, form answers, follow-up timing and the final call identity for dependable reporting.
Voice is not a separate product tab in the customer journey. Omnichannl makes it part of the same operational record as every other interaction.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.