Define
Configure the fields, sources, layouts, evidence and business rules that matter to the workspace.
Data & intelligence / Detailed feature guide
AI playground, evaluation & feedback
Test changes before release and turn reviewed human feedback into visible improvement signals.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Draft persona and instruction overrides
- 02Realistic test conversations
- 03Context and evidence inspection
- 04Production-versus-draft comparison
- 05Agent rating and reason codes
- 06Corrections and expected outcomes
- 07Moderator-reviewed feedback
- 08Learning insights and source checkpoints
- 09High-priority live notices
- 10AI configuration version history
- 11Usage and response-quality records
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Typed records
Fields, responses and external values retain clear definitions instead of becoming unstructured notes.
Grounded intelligence
AI responses reference approved knowledge, history, attachments and tools with explicit evidence boundaries.
Scoped access
Read, edit, export and administrative actions follow role and tenant permissions.
Analysis-ready outcomes
Normalized states and structured responses remain available to reporting and quality workflows.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.