Define
Configure the fields, sources, layouts, evidence and business rules that matter to the workspace.
Data & intelligence / Detailed feature guide
Call QA and coaching intelligence
Evaluate recorded calls against direction-specific scorecards with review-safe evidence and coaching signals.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Inbound and outbound scorecards
- 02Timestamped multilingual transcription
- 03Speaker and sentiment evidence
- 04Exact phrase and deadline checks
- 05Weighted and critical criteria
- 06Human-review safeguards
- 07Complaint and compliance signals
- 08Agent coaching guidance
- 09Team quality analytics
- 10Token usage records
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Typed records
Fields, responses and external values retain clear definitions instead of becoming unstructured notes.
Grounded intelligence
AI responses reference approved knowledge, history, attachments and tools with explicit evidence boundaries.
Scoped access
Read, edit, export and administrative actions follow role and tenant permissions.
Analysis-ready outcomes
Normalized states and structured responses remain available to reporting and quality workflows.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.