Prepare
Validate phone-line, campaign, audio, agent and destination configuration before live traffic depends on it.
Voice operations / Detailed feature guide
Calling workspace
Handle inbound, manual and campaign calls with customer history and structured wrap-up on screen.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01WebRTC softphone sessions
- 02Carrier-agnostic SIP trunk connectivity
- 03IP-authenticated and registration-based SIP trunks
- 04Inbound, outbound and bidirectional SIP routes
- 05WhatsApp SIP calling
- 06Agent login, pause, resume and availability state
- 07Inbound caller context resolution
- 08Manual number search and dialling
- 09Campaign queue and live-call state
- 10Hold, transfer and call controls
- 11Contact timeline and messaging during a call
- 12Dispositions, callback timing and wrap-up forms
- 13Recording and call-history access
- 14Exact final call identity for reporting
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Exact call identity
Runtime and reporting records reconcile against the telephony engine鈥檚 exact call identifier.
Safe releases
Validation, desired-state hashes, publish history and rollback keep configuration changes controlled.
Queue resilience
Wait limits, no-agent behavior, announcements and callback recovery cover demand when agents are unavailable.
Visible synchronization
Pending, synchronized, out-of-sync and failed states expose what is configured versus applied.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.