Prepare
Validate phone-line, campaign, audio, agent and destination configuration before live traffic depends on it.
Voice operations / Detailed feature guide
Visual IVR studio
Build caller journeys with prompts, keypad input, rules, data, actions, destinations and version control.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Drag-and-connect visual flow canvas
- 02Uploaded audio and generated speech prompts
- 03Telephony WAV preparation and inspection
- 04Keypad menus and bounded digit capture
- 05Confirmation, consent and caller recording
- 06Conditions, schedules, languages and variables
- 07Caller lookup, authentication and API stages
- 08SMS, callbacks and survey actions
- 09Team, agent, phone, voicemail and IVR transfers
- 10Subflows, stage jumps and loop limits
- 11Fail-safe and explicit hang-up stages
- 12Pre-publish graph and dependency validation
- 13Immutable versions and deployment history
- 14Publish, synchronize and verified rollback
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Exact call identity
Runtime and reporting records reconcile against the telephony engine鈥檚 exact call identifier.
Safe releases
Validation, desired-state hashes, publish history and rollback keep configuration changes controlled.
Queue resilience
Wait limits, no-agent behavior, announcements and callback recovery cover demand when agents are unavailable.
Visible synchronization
Pending, synchronized, out-of-sync and failed states expose what is configured versus applied.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.