Governance & platform / Detailed feature guide

Integrations, APIs, webhooks & MCP

Connect channels and business systems with managed authentication, events, webhooks and tools.

01 / Complete capability set

What the system covers.

They share the same customers, permissions and activity history, so your team can use them together.

  1. 01
    REST and GraphQL connections
  2. 02
    Inbound and outbound webhooks
  3. 03
    Basic and OAuth authentication models
  4. 04
    Provider adapter architecture
  5. 05
    Real-time event delivery
  6. 06
    Carrier-agnostic SIP trunk adapters
  7. 07
    WhatsApp SIP calling routes
  8. 08
    Credential and secret separation
  9. 09
    Retry and delivery-state handling
  10. 10
    MCP server configuration
  11. 11
    Approved tool discovery and use
  12. 12
    Custom channel and system adapter scoping
02 / How it works

What happens from setup to result.

Each step is visible, from the first configuration to the final outcome.

01

Configure

Define workspace, connection, credential, retention and operational policy inside a tenant boundary.

02

Verify

Validate dependencies and permissions before a configuration or integration becomes operational.

03

Observe

Show delivery, synchronization, usage, audit and failure status to authorized operators.

04

Recover

Retry, reconcile or reapply a change when connected systems fall out of sync.

03 / Platform controls

The controls that keep it dependable.

Access, history and recovery controls are part of every feature.

Tenant isolation

Configuration, secrets, storage and operating records remain scoped to the owning workspace.

Traceable administration

Material configuration and security changes preserve actor, entity and before-and-after context.

Explicit runtime state

Desired state, applied state, retries and errors remain inspectable rather than hidden in background work.

Extension contract

Additional providers inherit the same identity, event, permission, analytics and audit boundaries.

07 / Start a conversation

Start with the real workflow

Tell us what needs to work better.

Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.

  • Your request goes to our product team.
  • We review it before we get in touch.
  • The walkthrough follows your workflow.
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