Configure
Define workspace, connection, credential, retention and operational policy inside a tenant boundary.
Governance & platform / Detailed feature guide
Media, recordings & storage
Process and retain the files that make conversations, calls and knowledge usable.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Message attachment handling
- 02Media processing state
- 03Call recording references
- 04Recording download permissions
- 05IVR audio assets
- 06Codec and sample-rate metadata
- 07Runtime audio filenames and hashes
- 08Secure object storage
- 09Stored attachment summaries for AI context
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Tenant isolation
Configuration, secrets, storage and operating records remain scoped to the owning workspace.
Traceable administration
Material configuration and security changes preserve actor, entity and before-and-after context.
Explicit runtime state
Desired state, applied state, retries and errors remain inspectable rather than hidden in background work.
Extension contract
Additional providers inherit the same identity, event, permission, analytics and audit boundaries.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.