Set responsibility
Add users, Teams, hierarchy, skills and ownership inside the workspace.
People & process / Detailed feature guide
Roles & granular RBAC
Choose what each role can view, change, assign, publish, export, monitor or run.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Custom role names and descriptions
- 02Role hierarchy values
- 03Permission matrix across 29 domains
- 04Independent read, create, update and delete rights
- 05Assignment, export, monitoring and execution rights
- 06Separate IVR publish, sync and rollback rights
- 07Separate campaign start and stop authority
- 08Separate call-recording download and monitoring authority
- 09Protected deletion while users remain assigned
- 10Server-side tenant and permission enforcement
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Least privilege
Create, read, update, delete, assign, monitor, export and execution rights remain independently controllable.
Hierarchy-aware behavior
Team leadership and parent-child structure inform ownership without bypassing server-side authorization.
Repeatable process
Triggers, schedules, templates and structured follow-up reduce untracked manual steps.
Accountable change
Administrative changes and workflow execution retain actor, state and outcome context.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.