Set responsibility
Add users, Teams, hierarchy, skills and ownership inside the workspace.
People & process / Detailed feature guide
Team management
Make hierarchy, leadership, membership and the calling runtime part of one Team definition.
What the system covers.
They share the same customers, permissions and activity history, so your team can use them together.
- 01Team name, slug, type and description
- 02Parent and child Team hierarchy
- 03Supervisor and deputy supervisor
- 04Searchable multi-member assignment
- 05Bulk member add and removal
- 06Hierarchy diagram
- 07Per-Team permissions
- 08Calling-route provisioning
- 09Member-to-calling-access reconciliation
- 10Connected, syncing and needs-attention states
- 11Workspace-default inheritance
- 12Team-specific calling policy
The controls that keep it dependable.
Access, history and recovery controls are part of every feature.
Least privilege
Create, read, update, delete, assign, monitor, export and execution rights remain independently controllable.
Hierarchy-aware behavior
Team leadership and parent-child structure inform ownership without bypassing server-side authorization.
Repeatable process
Triggers, schedules, templates and structured follow-up reduce untracked manual steps.
Accountable change
Administrative changes and workflow execution retain actor, state and outcome context.
07 / Start a conversation
Start with the real workflow
Tell us what needs to work better.
Tell us which channels, queues, call flows and reports matter. We'll use that to prepare a relevant walkthrough.
- Your request goes to our product team.
- We review it before we get in touch.
- The walkthrough follows your workflow.