A clear route to remove your data.

Website visitor, prospect or direct Omnichannl account holder

Email support@omnichannl.com from the address connected to your enquiry or account. Put Data deletion request in the subject.

Customer contact or caller

If you contacted a company that uses Omnichannl, that company controls your messages, calls, tickets and CRM record. Contact the company first using the details in its privacy notice. We will help that company complete a verified request when it instructs us to do so.

Workspace administrator

An authorised user with the required permission can permanently delete a CRM contact from the portal. Contact deletion may not remove records that have a separate legal or operational retention requirement. Send account-wide, workspace or complex deletion requests to our support address.

Give us enough information to find the record without sending unnecessary private content:

• Your full name and the email address or phone number connected to the data.
• The organisation or Omnichannl workspace involved.
• Your relationship to that organisation, such as account user, customer contact, caller or campaign recipient.
• The channel involved, such as WhatsApp, SMS, voice, Facebook or Instagram.
• The scope of deletion you want, including any relevant dates or identifiers.

Do not email passwords, authentication codes, payment credentials, full recordings or identity documents unless our team asks for a specific verification item through a secure method.

This section provides deletion instructions for people who connected or interacted through a Meta product, including Facebook or Instagram.

1. Remove or disconnect Omnichannl from the relevant Facebook or Instagram business integration where you have access to do so.
2. Email support@omnichannl.com with the subject Meta data deletion request.
3. Include the Facebook or Instagram account name or app-scoped identifier, the connected business or workspace, and the data you want deleted.
4. We will verify the request, locate data Omnichannl controls or processes, and provide confirmation or a request reference.

Disconnecting an integration stops future access but does not by itself delete data already stored under a customer's instructions. Complete the email step so the responsible controller can assess and action the stored data request.

1. Confirm scope. We identify whether Omnichannl or one of our customers controls the data.
2. Verify identity and authority. We may ask you to confirm control of an email, phone number or account. Workspace requests require an authorised administrator.
3. Search relevant systems. The search can cover website enquiries, user accounts, CRM contacts, conversations, calls, recordings, transcripts, tickets, AI context, campaign records and connected-channel identifiers.
4. Apply deletion or restriction. We delete, de-identify or restrict the data that the verified request and applicable law cover.
5. Confirm the outcome. We explain what we completed, any lawful exception and any further action the customer controller must take.

We respond without undue delay. For a request covered by the GDPR or UK GDPR, the controller generally responds within one month after receiving a complete and verified request. A complex request or a large number of requests may permit an extension under applicable law. We will tell you if verification, customer instructions or an extension affects the timing.

• Website enquiries, marketing preferences and direct communications with Omnichannl.
• User profiles, authentication links, team membership and account preferences.
• CRM contact records, channel identities, messages, attachments, tickets, forms and notes.
• Call records, recordings, transcripts, dispositions, campaign membership and quality evidence.
• AI prompts, generated responses, summaries, feedback, evidence links and derived analytics connected to an identifiable person.
• Integration tokens, provider identifiers and configuration associated only with the deleted account or connection.

Deletion rights have legal limits. We or the customer may retain a restricted record where law requires it, or where the record is needed for billing, security, fraud prevention, dispute resolution, legal claims or the rights of another person. We may preserve an audit entry showing that a deletion occurred without retaining the deleted content.

Data can remain in encrypted, access-restricted backups until the backup cycle overwrites it. We will not restore deleted data to ordinary use from a backup. Aggregated or de-identified information that no longer identifies you may remain.

Deletion can remove conversation history, contact context, evidence, recordings and access needed by agents or managers. It may stop connected automation and make reports incomplete. Export data you are entitled to keep before requesting account or workspace deletion. A completed deletion may be irreversible.

Email requests to support@omnichannl.com or call +880 9612-949494.

You can write to: Omnichannl, 62/5/E, Rupayan P&F Square, Kalshi, Mirpur, Dhaka 1216, Bangladesh.

For other rights and details about our controller and processor roles, read the Privacy Policy.